THE BUILD SESSION

Cancellation & Refund Policy

Last updated: 15 October 2026 · MotionPlay Labs Ltd

1. The 24-hour rule (proposed)

You may cancel for a full refund up to 24 hours before the session starts — i.e. by 2:00 PM on Friday 23 October 2026. Email justin@motionplaylabs.com from the address you applied with, quoting your reference (e.g. TBS-XXXXXX).

2. Inside 24 hours and no-shows

Cancellations within 24 hours of the session and no-shows are not refundable, because your seat (one of only 8) cannot be refilled at that point. If exceptional circumstances apply, contact us — we consider genuine cases individually.

3. Statutory rights come first

This cutoff applies subject to applicable law. UK distance buyers have a 14-day cooling-off right under the Consumer Contracts Regulations 2013; where you ask for the service to begin within that period, a proportionate charge may apply for services already supplied, and the right ends once the service is fully performed. Nigerian buyers keep their rights under the Federal Competition and Consumer Protection Act 2018. If the law gives you a refund in a situation this policy excludes, the law prevails.

4. If we cancel or oversell

If we cancel the workshop, you choose a full refund or a priority seat in a future cohort. If verified payments exceed the 8 paid seats (near-simultaneous checkout), later payers are automatically waitlisted, notified, and refunded in full within 14 days — no action needed.

5. How refunds are paid

Card payments are refunded to the original payment method via Stripe (typically 5–10 business days to appear). Manual transfers are refunded to the account you paid from. Refunds are for the fee paid; transaction charges outside our control follow the provider's rules.

6. How to request

Email justin@motionplaylabs.com with subject “Refund — [your reference]”. We confirm receipt within 48 hours and process eligible refunds within 14 days of your request.